Terms & Conditions
Terms and Conditions
1. TERMS OF USE
By using the AIR VIP website and submitting a booking request, all clients automatically agree with the Terms and Conditions set by AIR VIP.
2. PASSENGER RESPONSIBILITIES
It is the passenger’s responsibility to ensure that relevant people are contacted via telephone numbers provided by AIR VIP if they believe that changes to their travel plans may cause alterations to the meeting time and place. Passengers must contact us immediately if they require additional services in order for us to be able to meet those requirements. Passengers must contact us 48h before the departure/arrival time if they choose not to travel on the date provided to us or wish to cancel a booking. Passengers must inform AIR VIP if they are travelling with heavy or large bags which may not fit in the VIP CHAUFFEUR DRIVEN VEHICLE in order to arrange appropriate vehicles. Passengers must allow sufficient time when booking a service in order to complete all formalities in time for departure. If a passenger needs to reclaim VAT this may take longer than expected therefore, the meeting time must be early in order to avoid missing a flight or any other disappointments. It is the passenger’s responsibility to ensure they have the right travel documents required.
3. CANCELATIONS & CHANGES / SERVICES
If bookings are cancelled more than 24h before the scheduled flight time, the full amount will be refunded, or a credit can be added for future bookings. If bookings are cancelled within 24h of the scheduled flight time FULL CHARGES will apply. If bookings are changed 24h prior to the service, changes will not be subject to additional charges. If the service details are changed less than 24h prior to the service time, we reserve the right to apply extra charges. If the service details are changed less than 24h prior to the service time, we reserve the right to charge in FULL, if the changes cause severe alteration to our operation. No show will be charged in full. AIR VIP will charge a fee, depending on the service location, if the service is before 07:00 AM or after 10:00 PM. AIR VIP will charge a fee, depending on service location, if the service is on the same dates as major national holidays. AIR VIP will charge extra fees if any service exceeds 2 hour period.
4. GENERAL
AIR VIP will not be responsible for any loss or damage while using our service. AIR VIP cannot be used by clients to obtain an exemption from official checks such as security, immigration etc. Fast Track may only be available at specific times and passengers may need to travel in appropriate classes in order to access these lanes. AIR VIP is not responsible if the passengers are denied access to lounges, check-in or boarding the aircraft. AIR VIP may change these terms and conditions at any time, all changes are available upon request and all changes will be posted on our website. AIR VIP must not be liable for any unforeseen charges in the event of a missed flight or denied access.